Help & FAQ
Short answers about templates, credits, generations and privacy.
Getting started
What is RISOVRA?
An AI studio for photos and videos in one place: ready-made templates and trends, a photo editor, video montage and tools for sellers and bloggers. The best models (Kling, Veo, Nano Banana, Seedance and others) with one balance.
How do I make my first video or photo?
Open «Trends» or «Templates», pick one you like, upload your photo and press the button — the price is shown on it. The result appears on the same page and in «My works».
Templates, tools or «Create» — what's the difference?
Templates are ready ideas: we've already written the prompt, you just add a photo. Tools do one job (remove background, 4K, photo editor, marketplace cards, YouTube thumbnail). «Create» is free mode: choose a model and describe anything yourself.
What photo works best?
Sharp, well lit, face clearly visible and not covered. For dances and «Copy the motion» — the whole body from head to feet. JPG, PNG, WebP and iPhone HEIC up to 15 MB are accepted.
Credits and payment
How do credits work?
Every generation costs a few credits ◆ — the exact price is always on the button before you press it. New accounts get 30 ◆ free.
What if a generation fails?
If the AI returns an error, the credits come back to your balance automatically — you'll see «refunded» next to the work.
How do I top up?
Choose a monthly plan on the «Pricing» page: the card is charged once a month and the plan's credits are added for that month (unused ones expire at the end of the month). Ran out — subscribers can top up. Cancel any time in «Credits».
What's free?
Everything manual in the photo editor: crop, rotate, light, filters, text, background colour, blur; selecting objects with a click; montage of your videos during the beta.
Generations
How long does it take?
Photos — usually 10–60 seconds, videos — 1–5 minutes. You can leave the page: the work keeps going and will be in «My works».
How long can a video be?
You choose the length with a slider: Kling 3–15 s, Seedance 4–15 s, MiniMax 5–15 s, Veo 4/6/8 s. Dances and «Copy the motion» — up to 10 s. Longer clips can be joined in «Montage».
Why was my generation rejected?
The AI providers check content: nudity, violence, children in unsafe scenes, celebrities; some models (e.g. Seedance) don't animate photos of real people. Try another template or model — credits for a rejected generation are refunded.
The result isn't what I wanted
AI is a bit different every time — press the button again or add details in the «Details» field. For photos, the photo editor lets you fix a detail without redoing everything.
Is there a watermark?
No, we don't add watermarks.
Photos and privacy
Who sees my photos and works?
Only you. Your works are private — they are not shown to other users. To create a result, the photo is sent to the AI provider (fal.ai or Higgsfield) only for this generation.
How long are works stored?
Until you delete them — they don't disappear after a week. You can delete any work in «My works» with ✕.
Can I use photos of other people?
Only with their consent, and never photos of celebrities or to mislead anyone. You are responsible for the photos you upload.
Can I use the results commercially?
Yes — for your own content, product cards and social media, as long as the people on the photos agreed and there are no other brands or celebrities. Details are in the offer.
Tools
How do I remove an object from a photo?
Photo editor → «Select» → click the object (AI outlines it) → «Erase». To replace it, write what should be there instead.
Are the marketplace cards made by WB and Ozon rules?
Yes: 3:4, from 900×1200, no text on the Ozon main photo, and we block words marketplaces fine for (prices, discounts, «buy», contacts) before generating. Only facts you enter appear on the slides.
What size is the YouTube thumbnail?
Download gives exactly 1280×720 JPG under 2 MB — YouTube's requirements.
Account and support
How can I sign in?
With Google, Telegram or email and password.
I forgot my password
Sign in with Google or Telegram if you used the same email, or write to us via «Feedback» — we'll restore access.
Is there a mobile app?
Not yet — the site works fully on a phone. Add it to your home screen from the browser menu and it opens like an app.
How do I contact you?
The «Feedback» button at the bottom right of every page — messages come straight to the team.
Nothing found. Ask the team — we'll answer.
